Detail Cantuman

Pengaruh kualitas jasa pelayanan terhadap kepuasan pengguna jasa layanan di Universitas Brawijaya (Studi di Fakultas Ilmu Administrasi, Fakultas Teknik dan Fakultas Ekonomi dan Bisnis)

Pengaruh kualitas jasa pelayanan terhadap kepuasan pengguna jasa layanan di Universitas Brawijaya (Studi di Fakultas Ilmu Administrasi, Fakultas Teknik dan Fakultas Ekonomi dan Bisnis)


Malang is well-known as education city because there are many university in Malang. With many universities, high school graduate or equivalent as
prospective students can more freely to choose and determine their future place of study in Malang. Based on this, University of Brawijaya (UB) has grade A accreditation with good international reputation based on webometric and QS star. The purposes of the study was to know the effect of service quality on satisfaction in UB based on four dimension: (1) reliability; (2) empathy; (3) tangible; and (4) responsiveness. Method used was explanatory research using quantitative data and analysis technique in order to answer the relationship between variable via hypothetical test. Data were collected from 98 respondent via interview using questionnaire. The collected data then analyzed using multiple regression analysis with t-test and f-test. The results showed that service quality, which consists of reliability, empathy, tangible, and responsiveness, had significant effect (P<0.05) with satisfaction simultaneously and partially. The most dominant variable was responsiveness


LOADING LIST...

LOADING LIST...

Detail Information

Bagian Informasi
Pernyataan Tanggungjawab
Pengarang Apriandani, Rizki - Personal Name (Pengarang)
Edisi Publish
No. Panggil
Subyek service quality
service satisfaction
Klasifikasi
Judul Seri
GMD Text
Bahasa English
Penerbit Fakultas Ilmu Administrasi - UB
Tahun Terbit 2016
Tempat Terbit Malang
Deskripsi Fisik pp 138-143, 21 cm
Info Detil Spesifik Jurnal Ilmiah Administrasi Publik (JIAP) Vol. 2, No. 2 2016


Citation

Apriandani, Rizki. (2016).Pengaruh kualitas jasa pelayanan terhadap kepuasan pengguna jasa layanan di Universitas Brawijaya (Studi di Fakultas Ilmu Administrasi, Fakultas Teknik dan Fakultas Ekonomi dan Bisnis)(Publish).Malang:Fakultas Ilmu Administrasi - UB

Apriandani, Rizki.Pengaruh kualitas jasa pelayanan terhadap kepuasan pengguna jasa layanan di Universitas Brawijaya (Studi di Fakultas Ilmu Administrasi, Fakultas Teknik dan Fakultas Ekonomi dan Bisnis)(Publish).Malang:Fakultas Ilmu Administrasi - UB,2016.Text

Apriandani, Rizki.Pengaruh kualitas jasa pelayanan terhadap kepuasan pengguna jasa layanan di Universitas Brawijaya (Studi di Fakultas Ilmu Administrasi, Fakultas Teknik dan Fakultas Ekonomi dan Bisnis)(Publish).Malang:Fakultas Ilmu Administrasi - UB,2016.Text

Apriandani, Rizki.Pengaruh kualitas jasa pelayanan terhadap kepuasan pengguna jasa layanan di Universitas Brawijaya (Studi di Fakultas Ilmu Administrasi, Fakultas Teknik dan Fakultas Ekonomi dan Bisnis)(Publish).Malang:Fakultas Ilmu Administrasi - UB,2016.Text

 



Homepage Info

Selamat Datang di Repository Universitas Djuanda Bogor.

Media Sosial / Kanal

Facebook Repository Official
Youtube Repository Official
Instagram Repository Official

Address

Universitas Djuanda
Jl. Tol Ciawi No1, Ciawi-Bogor, Jawa Barat, Indonesia./
Tlp. 0251-8240773 Fax. 0251-8240985
E-Mail: perpustakaan@unida.ac.id